1. Introduction
Penzance Food Festival is committed to protecting your privacy.
This policy explains how we collect, use and store your personal data when you use our website or interact with the festival. We will only use your information for the purposes you have agreed to and will not share it unnecessarily.
2. What Data We Collect
We only collect personal data when needed, for example when you:
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Sign up to our newsletter
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Submit an application as a trader, producer or performer
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Book tickets or register for events
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Contact us via forms or email
This may include:
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Name
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Email address
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Phone number
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Address
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Any information you provide as part of an application or enquiry
We may also collect limited anonymous data when you browse the site, such as:
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IP address
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Device and browser type
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Pages visited and time spent on the site
This helps us improve the website but does not identify you personally.
3. How We Use Your Data
We use your information to:
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Manage applications, bookings and festival operations
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Respond to enquiries and communicate with you
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Send updates about the festival if you have opted in
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Improve our website and services
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Meet any legal or regulatory requirements
We do not sell your data.
We may share your data with trusted providers where necessary, such as ticketing or mailing platforms, but only to deliver festival services.
4. Data Security
We take appropriate steps to protect your personal data from loss, misuse or unauthorised access.
However, no online system is completely secure, so we encourage you to take care when sharing personal information online.
5. Cookies
Our website uses cookies to improve your experience.
Cookies help us to:
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Understand how visitors use the site
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Improve performance and usability
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Remember your preferences
You can control or disable cookies through your browser settings.
6. Third-Party Services
Our website may include links to third-party websites.
If you follow these links, those sites have their own privacy policies and we are not responsible for how they handle your data.
If you book tickets or use external services, your data may be processed by those providers under their own policies.
7. Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Correct or update your information
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Withdraw consent for marketing communications
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Request deletion of your data where appropriate
To do this, please contact us using the details below.
8. Data Retention
We will only keep your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Changes to This Policy
We may update this policy from time to time.
Any changes will be posted on this page, and continued use of the website indicates your acceptance of those changes.
10. Contact
For any privacy-related queries, please contact:
